FAQ

Hey, where's my stuff?

All orders generally ship within 1-2 business days of order placement (barring any major holidays, large releases, or pre-orders) and ship via USPS. Once a shipping label is created for your order, you'll receive an additional email confirming your shipment along with a tracking number. 

Please feel free to contact us by clicking the customer support link below if you have any questions regarding the status of your order! 

Hey, where's my international order?

A tracking number as provided by the USPS will be forwarded to you once an order has been shipped. Shipments can take anywhere between 7-21 days to arrive (and sometimes even longer). Please be aware that tracking for international shipments can be a spotty!

If there is still an issue, we suggest you contact your local post office and place an inquiry with them. At this time we do not offer refunds or returns on any international orders.

Why is my local post office telling me I owe them money?

All international orders are subject to customs and duty fees as determined by the respective country of acceptance. Possible customs fees are not covered in the price of international shipping and are the responsibility of you, the buyer.

Help! How can I make an exchange/return for an order?

For information on returns or exchanges, head to this page!

I still have a question! What can I do? 

Click here to contact us about your order:

Customer Support