FAQ

Hey, where's my stuff?

All orders ship within 24-48 hours of order placement and ship via USPS. Once a shipping label is created for your order, you'll receive an additional email confirming your shipment along with a tracking number. 

Please feel free to contact us if you have any questions regarding the status of your order! 

Hey, where's my international order?

A tracking number as provided by the USPS will be forwarded to you once an order has been shipped. Shipments can take anywhere between 7-21 days to arrive (and sometimes even longer). Please be aware that tracking for international shipments can be spotty once a package leaves the US border.

If there is still an issue, we suggest you contact your local post office and place an inquiry with them. At this time we do not offer refunds or returns on any international orders.

Why is my local post office telling me I owe them money?

All international orders are subject to customs and duty fees as determined by the respective country of acceptance. Possible customs fees are not covered in the price of international shipping and are the responsibility of you, the buyer.

Help! How can I make an exchange/return for an order?

We accept returns on goods so long as it has not been more than 30 days from the date of arrival, items have not been worn or washed, and remain in their original condition!

If the size ordered doesn’t fit, or you are not happy with your order, you are welcome to exchange it for a different size or another item of equal value. For all returns, you are responsible for the return shipping cost. If a refund for a purchase is requested, the original cost of shipping will not be included.

I still have a question! What can I do? 

Send us any questions in the form below!